• At Michuhol Library and its branches, we recognize that every citizen has the right to access library services. We are committed to providing high-quality, timely services that our community deserves, fulfilling our role as Incheon’s premier library system, and enhancing visitor satisfaction. To this end, we promise:
  • 1. We strive to provide quality information and a diverse range of resources promptly and accurately to meet your needs.
  • 2. We treat all patrons with courtesy and respect, considering your perspective in every aspect of our library service.
  • 3. We enrich your life through diverse cultural programs and educational opportunities.
  • 4. We maintain a welcoming, comfortable environment that invites you to visit and enjoy our facilities at any time.
  • 5. We address and rectify any issues promptly should you experience any inconvenience or dissatisfaction with our services.
  • 6. We value your feedback and incorporate it into our continuous improvement efforts in library administration.
• To uphold these commitments, we have established specific Customer Service Standards to guide our daily interactions and service delivery.

Customer Service Standards

• User-Oriented Library Service
  • All staff members wear official identification cards and name badges, reinforcing accountability in our service delivery.
  • Our staff respond to your requests with helpfulness, friendliness, and courtesy.
  • We keep our library spaces well-organized to ensure you can navigate and use our facilities without inconvenience.
  • Our website will be regularly updated, providing easy access to online catalog services, event schedules, public notices, and other valuable information.
  • We offer a checkout reservation system that allows you to borrow materials as soon as they are returned.
  • For those unable to visit in person due to physical disabilities, we provide a checkout & delivery service to ensure equal access to our resources.
  • We accommodate patrons with time or distance constraints through our reservation and pick-up point service at both Michuhol Library and its branches.
• Timely and Accurate Information Service
  • Our Library Collection Committee carefully selects and acquires a wide range of materials, including Korean and foreign language books, braille books, and non-book materials.
  • We welcome your purchase requests through our website or suggestion boxes in our libraries to ensure our collection reflects the books and resources you want to read.
• Diversified Cultural Experiences and Lifelong Learning Opportunities
  • We provide a wide range of lifelong learning programs to foster self-motivated learning in our patrons.
  • We develop inclusive programs designed to engage and support disadvantaged members of our community.
  • As a multi-purpose cultural hub, we organize vibrant cultural events that bring citizens together and foster community engagement.

Corrective and Remedial Actions

• We take all service-related concerns seriously and promptly address any complaints about unsatisfactory experiences.
• For issues requiring extended resolution time, we will keep you informed of our progress through regular updates and provide a final report upon completion.

What We Ask of Our Patrons

• Creating a Positive Environment for Reading and Learning
  • We kindly ask that you observe basic library regulations and help maintain a pleasant atmosphere for everyone.
  • You may turn off or set your mobile devices to silent mode before entering resource rooms or reading rooms.
  • As seating is limited in the resource and reading rooms, we ask that you occupy only one seat and avoid reserving additional seats for others.
• Timely Return
  • You may return borrowed materials by their due date for fair access for all patrons.
• Respecting Library Resources
  • Our library is a shared community asset, so you may use resources carefully to prevent damage or loss.
  • Eating and drinking are permitted only in designated areas, such as the cafeteria or lounge, and smoking is restricted to designated smoking areas.